Privacy Policy

We take your privacy seriously. This document sets out how Retreatoceanstay gathers, processes and protects personal data belonging to guests and users of this website.

Last updated: 2026-07-13 · In effect from this date.

1. Who we are

Retreatoceanstay ("we", "us", "our") runs the website at https://retreatoceanstay.online/. Our registered address is 58 La Croisette, 06400 Cannes, FR. For privacy matters, please write to [email protected].

2. Information we collect

We gather the following types of information:

• Reservation details: full name, postal address, contact details, payment information, stay dates, dietary requirements and accessibility needs.
• Communication data: correspondence sent via our website, email or phone.
• Website usage: IP address, browser type, device, referring URL, pages viewed, timestamps and anonymised analytics events.
• Cookies and similar technologies: as described in Section 6 below.

3. How we use information

Personal data is handled solely to deliver and enhance our services, including:

• Processing bookings, payments and the services you request from us.
• Contacting you about your stay, issuing confirmations and answering questions.
• Fulfilling legal duties (tax records, anti-money-laundering checks, gaming licence compliance).
• Improving our website and services through aggregated, privacy-conscious analytics.
• Sending promotional messages only where you have given clear consent; opt out at any time.

4. Legal basis (GDPR)

For individuals in the European Economic Area and the United Kingdom, we process data under Articles 6(1)(a)-(f) of the General Data Protection Regulation on the grounds of consent, contractual necessity, legal obligation and our legitimate interest in operating a secure, well-managed website.

5. Sharing of personal data

We never sell personal data. It is disclosed only to: trusted partners acting on our instructions (payment processors, booking platforms, IT hosting) under binding contracts; public bodies when the law requires it; and successors following a corporate restructuring.

6. Cookies

This site relies on strictly necessary cookies to operate. Optional analytics and marketing cookies are activated only after you consent via our cookie banner. You may withdraw consent at any point by clearing browser storage for this domain.

7. Data retention

Reservation and financial records are kept for as long as tax and gaming-licence regulations demand (usually 10 years). Marketing records remain only while consent is active. Server logs are purged within 30 days.

8. Your rights

Where applicable law allows, you may request access, correction, erasure, restriction or objection to processing, and data portability. To exercise any right, email [email protected]. You may also file a complaint with your national data protection authority.

9. International transfers

When personal data leaves the European Economic Area, we secure an adequate level of protection via Standard Contractual Clauses or equivalent measures.

10. Children

This website is aimed at adults aged 18 and over. We do not knowingly process data from anyone under 16. If you believe such information was submitted, contact us and we will remove it.

11. Changes to this policy

We may revise this policy periodically. The "Last updated" date above reflects the current version. Significant changes will be announced on this website.